Shipping and returns

- All orders made before 3pm will be shipped out on the SAME DAY Monday - Saturday.

- All orders require 1-3 business days of processing time unless otherwise noted on the product page. A business day is considered to be Monday through Friday, excluding certain holidays.

- Free international standard shipping to US is available for orders of $100 USD or more.

- Any order that doesn't qualify for free shipping is subject to shipping fees calculated at checkout.

*Shipping fees are subject to change.

- DrLOUIE products are all handmade and are not mass produced. Including the production period, all orders require 1-2 business days of processing time to be handled, packed and prepared for shipping, unless otherwise noted on the product page of the item(s) you've ordered.

- Shipping time quoted in checkout does not include processing time.

International Standard Shipping: 4-8 business days dependent on Region

International Standard Shipping will deliver your package using international standard shipping methods. Please note that your order will be subject to 1-2 business days of processing time in our warehouse before it is shipped, unless otherwise noted on the product page.

Should the need arise to cancel an order after you've placed it, we will do our best to accommodate your request.

Order cancellation is a time-sensitive action, so please do get in touch with our Customer Care team as soon as possible. You can request a cancellation in the following email address:

EMAIL: info@drlouie.ca

*Please make sure you include your drlouie.ca order number in your email.

Please note, that once your order moves into the processing stage in our warehouse, we may no longer be able to cancel it. Should this be the case, we can help facilitate a return upon delivery (excluding samples).

If you purchase DrLOUIE products on sites other than DrLOUIE official website and at retail stores, the cancellation policy is based on the store policy.

Our goal at DrLOUIE.ca is to ensure that you are totally satisfied with your shopping experience. So we offer 30-day money-back guarantee on all our products - as long as they are not completely used up.

All returned and exchanged items must be returned to DrLOUIE office in order to issue a refund or credit.

Customer is responsible for all back and forth shipping and brokerage charges for returns or exchanges.

If you would like to make a return request, please email info@drlouie.ca with your order number, the item(s) that you would like to return. One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps!

Yes, you can. We offer 30-day money-back guarantee on all our products.

All returned and exchanged items must be returned to DrLOUIE office in order to issue a refund or credit.

Customer is responsible for all back and forth shipping and brokerage charges for returns or exchanges.

If you would like to make a return request, please email info@drlouie.ca with your order number, the item(s) that you would like to return. One of our friendly Customer Care team members will reach out to you as soon as possible with the next steps!

SHIPPING

CANCELLATION

REFUND & RETURN