Should the need arise to cancel an order after you've placed it, we will do our best to accommodate your request.
Order cancellation is a time-sensitive action, so please do get in touch with our Customer Care team as soon as possible. You can request a cancellation in the following email address:
EMAIL: info@drlouie.ca
*Please make sure you include your drlouie.ca order number in your email.
Please note, that once your order moves into the processing stage in our warehouse, we may no longer be able to cancel it. Should this be the case, we can help facilitate a return upon delivery (excluding samples).
If you purchase DrLOUIE products on sites other than DrLOUIE official website and at retail stores, the cancellation policy is based on the store policy.